Question 1

How do I connect my device to the wireless network?

Accepted Answer

You can connect your device by viewing the available wireless networks and choosing to connect to the network. If your community has given you a password, you'll need to enter it to access the Internet.

Question 2

What devices can I connect to the network?

Accepted Answer

Any wireless enabled device such as laptops, desktops, televisions, tablets, ebook readers, cell phones and gaming consoles.

Question 3

Is the network safe/secure?

Accepted Answer

Yes. Some of our networks have no encryption, which enables faster connectivity with less hassle. To provide security in this scenario, we disallow the ability to see other clients on the network. This is called "client isolation" and it prevents your neighbor from seeing your computer. Also, our gateway security device filters for malicious websites, malware and viruses, so you don't have to worry about it.

Question 4

Can I have a home network for myself?

Accepted Answer

No. Unfortunately the security features of the network do not allow one device to "talk to" another. This is for every resident's protection. This means devices such as network wireless printers will not work.

Question 5

What can I do if the connection seems slow?

Accepted Answer

Network speed can be different depending on your wireless signal strength, how much downloading is happening at the moment or even malfunctioning equipment (ours or yours). You can make sure your wireless signal is the best possible by checking the power settings on your laptop/computer. You can see how to set your wireless card to "maximum performance" here. If this doesn't help your situation, please contact support and we can take a look at what might be causing issues.

Question 6

My signal seems low, how can I make it better?"

Accepted Answer

If your connection seems intermittent, try increasing the signal power on your device to the highest power setting. If you have Windows operating system you can try this. You can also try moving to another location in the apartment in order to increase the signal. The best reception is usually near the door closest to a hallway. If the signal is too low to connect or is not reliable, a technician will need to be sent to check the situation, please contact support so we can assist you.

Question 7

Can I connect my smartphone, gaming console and/or television to the network?"

Accepted Answer

Yes. Our network supports all WiFi capable devices. Simply connect to the network and go.

Frequently asked questions